About me
I’m an IT Systems Administrator with hands-on experience supporting enterprise environments, managing user systems, and troubleshooting real-world technical issues. I work across hardware, software, and cloud-based tools to keep systems secure, reliable, and efficient.
With a strong foundation in networking, Microsoft 365, Active Directory, and endpoint support, I focus on practical solutions that improve uptime, security, and the overall user experience. I’m driven by problem-solving, continuous learning, and delivering dependable IT support in fast-paced environments.
My Skills
IT SYSTEMS ADMINISTRATION
I support and maintain enterprise IT environments, ensuring systems remain reliable, secure, and up to date. My experience includes user account management, system configuration, troubleshooting, and supporting day-to-day IT operations across hardware and software platforms.
NETWORKING & INFRASTRUSTURE
I work with core networking concepts such as DHCP, DNS, VLANs, and Wi-Fi infrastructure to keep systems connected and functioning properly. I assist with network troubleshooting, device configuration, and resolving connectivity issues in real-world environments.
ENDPOINT & USER SUPPORT
I provide hands-on support for desktops, laptops, printers, scanners, and mobile devices. This includes diagnosing issues, deploying equipment, managing updates, and ensuring users can work efficiently with minimal downtime.
CLOUD & ENTERPRISE TOOLS
I have experience working with Microsoft 365, Active Directory, and cloud-based tools to manage users, permissions, and resources. I focus on secure access, system reliability, and improving IT workflows through modern enterprise technology.
Work Experience
IT Support Specialist
Kem Krest · Jan 2023 – Present · Elkhart, IN
Provide hands-on technical support, system administration, and infrastructure assistance across multiple locations. Support end users, maintain enterprise systems, and troubleshoot hardware, software, and network-related issues in a production environment. Work closely with internal teams to improve reliability, security, and day-to-day IT operations.
Azure Cloud & Identity Engineer ( Tier 2 support)
Tek Experts · Nov 2022 – Jan 2023 · Remote
Specialized in supporting and securing enterprise cloud identity infrastructure using Microsoft Azure Active Directory. Provided Tier 2 support for authentication, identity synchronization, conditional access, and access-related issues. Assisted customers with complex identity and cloud configuration challenges.
Infomation Technolgy Support Specialist
Indiana University South Bend · Feb 2022 – Aug 2022 · South Bend, IN
Provided frontline IT support to students, faculty, and staff. Assisted with account access, hardware issues, software troubleshooting, and campus technology systems. Ensured reliable access to academic and administrative services in a fast-paced support environment.
Certificates
Google IT Support Professional Cerificate
Google Issued July2023
Foundational IT certification covering troubleshooting, networking, operating systems, system administration, security, and IT operations best practices.
Azure Fundamentals
TeKnowledge Digital Skilling · Issued January 2023
Covers core cloud concepts including Microsoft Azure services, cloud security, compliance, pricing models, and identity fundamentals.
Dean's List Fall/Spring 2025
Indiana University South Bend · Issued January 2025
Recognized for maintaining high academic standing during the Fall 2024 /Spring 2025 semester.
Education
Indiana University South Bend (IUSB)
Bachelor of Science in Informatics
Minor: Graphic Design
Graduated December 2025
Dean’s List: Fall 2024, Spring 2025
Focus areas: Information Technology, Systems Administration, Networking, Security, Web & Application Development
"Knowing the technology was in capable hands made all the difference."
Sarah Kem Krest